Frequently Asked Questions

MY JEWELRY TURNED A DARK COLOR, WHAT HAPPENED?

Your jewelry is tarnished. Just like your clothing, you need to clean your jewelry too. Copper content in jewelry causes oxidation which discolors the outer layer of your jewelry. This happens in silver but especially in brass or bronze as they have a much higher copper content than silver.

HOW DO I CLEAN TARNISH OFF MY JEWELRY?

There are several ways to safely clean tarnish off of metal. Our favorite item to use on the go is a polishing cloth by Sunshine, however you must never use this on plated items as it is micro-abrasive and can remove the plating layer. For serious tarnish cleaning we really like Brasso Metal Polish for brass and Goddards Silver Dip for sterling silver. You can also use a mixture of lemon juice and baking soda or any other product that safely cleans brass and sterling silver without scratching the surface.

WHY DOES MY SKIN TURN GREEN WITH BRASS OR BRONZE JEWELRY AND HOW DO I PREVENT IT?

If you bought a brass or bronze ring chances are once your skin started sweating between your finer and the ring you are left with a green band on your skin. This is totally normal! The copper content in your brass/bronze jewelry mixes with acids from your body, causing it to oxidize, forming copper oxide. The copper oxide creates a green film on your jewelry, which then leaves a green residue on your skin.

WHAT IS THE DIFFERENCE BETWEEN GOLD FILLED AND GOLD PLATED JEWELRY?

Gold plated jewelry has a microscopic layer of gold on top of base metal. Gold Filled jewelry however, contains a thick layer of gold usually at 20% of the metal thickness. The result of gold filled jewelry is very long lasting gold layer, unlike plating which can wear off very quickly depending on jewelry care.

Gold filled jewelry is a great option for people with base metal allergies. 

IS YOUR JEWELRY NICKEL FREE?

Yes, with one small exception: the sharp clothes tack on the Shapes Collar Pin is now made of nickel, however this piece of metal only comes in contact with clothing and not your skin as the item itself and tack backing are made of either silver and/or brass.

DO YOU REPAIR BROKEN JEWELRY?

Body Double jewelry is built to last, however, if for any reason you find yourself with a damaged or broken piece, please feel free to contact us. Jewelry is not indestructible by any means, chains do not do well under continuous pulling, nor does jewelry like to be sitting in water, or put through incredible force. If you find yourself in need of a repair please email us a description of what happened to your item and we will be happy to see about fixing it, a repair fee + shipping cost may apply.

DO YOU SHIP INTERNATIONALLY?

I do not ship internationally due to high customs fees and EU packaging and packaging waste regulations.

CAN I RETURN MY ORDER?

All Body Double jewelry is custom made to order and therefore is non-refundable. To be sure you will love your jewelry please ask any questions prior to ordering. Each item is handmade and may vary slightly. If an item is defective/damaged we will be happy to exchange it or repair it as we see fit. Return shipping costs are the responsibility of the customer.